Quality Policy

Miles Chemical Company is committed to supplying products and services that meet our customers’ specified requirements, and to improving the effectiveness of our quality management system continually.

Our commitments

• We define requirements with the customer before we accept an order, rather than discovering a mismatch at delivery.
• We release blended product against a written specification, with analytical results retained and traceable to the lot.
• We maintain the competence of our people through documented training, and we do not assign work to anyone not qualified to perform it.
• We treat a customer complaint as a corrective action input, not as a customer service event.
• We measure our performance against objectives that are reviewed by management on a defined cycle.
• We comply with the statutory and regulatory requirements that apply to what we handle.

What that means day to day

Every batch blended in Arleta is released by the laboratory before it ships. Every delivery is traceable to a lot. Every non-conformance is recorded, investigated, and closed with evidence.

When something goes wrong — and over enough years it will — the useful measure is not whether it happened but whether it was caught, recorded, corrected, and prevented from recurring. That is what the system exists to do, and it is what an auditor examines.

Availability

The signed quality policy statement is available as a PDF on request. Email documents@mileschemical.com.

Our ISO 9001:2015 certificate and Responsible Distribution verification are available the same way.